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The sears operator gave me one price of 79.0l tax included for

this order for two dresses asking me if she could place the

order. I agreed. The e-mail confirmation I received totaled

82.01. I had difficulty getting to the correct customer svc.

employee to try to correct the operators mistake on my Sears

Credit Card. I've NEVER had difficulty such as this, dealing with Sears in my 20+ years. CitiCorp is the card holder for

Sears and I was not about to get involved with them to fix

the matter - I am writing you to complain.

Product or Service Mentioned: Sears Credit Card.

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Sears Response


Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience with your online order and the amount you've been charged. I can understand how we missed your expectations as we expect only the best from ourselves when helping our customers with any problems they may have. We'd like to make sure this situation is resolved to your complete satisfaction. Please send the following information – contact #, phone # used at the time of purchase and your screen name (0123az) so we can reference your post to smadvisor@searshc.com. A dedicated case manager will contact you directly and assist in working towards an acceptable resolution. Again, we apologize for any inconvenience this has caused and we look forward to speaking with you soon.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

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