I ordered three (3) Ultra ll Jewelry Cleaning Machines on January 3, 2013. One January 9, 2013, I received one (1) box that contained one (1) Jewelry Cleaning Machine.
The box also sent shipping information that notes that one (1) item had been shipped. I was charged for all three (3) for a total of $70.46. I called Sears and spoke with Kendra. She said I would receive an email from Customer Service about the error.
The first email was a customer survey regarding Kendra. I then received another email wanting to know if the package was damaged. I told them there was no damage, only missing items. I received 2 more email about damage to the box.
I finally enclosed 2 pictures of the size of the box and the shipping label.
They responded that they will have an answer to me by January 23, 2013. Totally unacceptable concerning merchandise that has been paid for!!
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $45.