Sears and Overstock . com did finally come through and made good on their word.
Much of the aggravation could have been avoided if any of the representatives had returned calls as promised. I am satisfied with the final outcome but it took many calls and countless hours on the phone to achieve this. One of my biggest problems in situations like this is having to deal with outsourced representatives from foreign countries that can not be understood.
A company I contacted recently for technical support on a television touted their pride in using American technical support, I was able to resolve the problem Quickly and with no communication problems. I will once again be a Sears customer because of their keeping their word but I will not order any merchandise on line.
Product or Service Mentioned: Sears Technical Support.
Reason of review: Sears did keep their word.
I didn't like: Flawed ordering system.