Philadelphia, Pennsylvania
Not resolved

We received the part (Range Bake Element) and then called for Sears to install it. The service man came (Sears "farms out" its service people). He charged $150 for a diagnostics charge plus the actual installation charge and tax.

We were not told when we ordered the part that there would be a diagnostics charge for the service person to install the part.

Don't know why we would be charge a diagnostics charge when we knew what was wrong with the oven and had spoken to Sears parts department to get the correct part.

We had the part here!!!!

Will follow up on this by calling Ed Lampert (chairman of the Board) and filing a complaint.

Product or Service Mentioned: Sears Range Installation.

Reason of review: Pricing issue.

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