I ordered a chair from Cymax through Sears online in September 2011. I've ever received the item, or any responses about the item.

It was supposed to be delivered at the latest, two days ago. Three emails to Cymax and two emails to Sears over the past week to ask about the status of my order, and no response from anyone. Finally got help with Sears online chat this a.m.,, and they said they'd give me a refund. Now I get an email that says "Wait just one more week while we try to straighten this out".

All I want now is a refund.

I don't know if this is Sears fault, or Cymax's, but they are both off my shopping list!

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