Brother accepted them as I was out of town , I returned. To find two mattresses that were suppose to be good quality 900 .00 mattresses, , returned them to Sears, They unloaded them and sent me to a register, they told me I had to return them online, but could not do so for 30 days, and now I get an email saying they will charge me 15% restock and 69.99 to pick them up, Everyone complains about Walmart and Sams taking business, but Walmart and Sams have the best return policy ever , why did I not try Sams first and forget Sears poor policy’s , now I have to come up with 100words to post this
Product or Service Mentioned: Mattress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $140.
Preferred solution: Let me return item now.
Sears Cons: Philipines accents could not understand them, Not being able to return item.