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I have been a loyal customer of Sears for more than 3 decades. I received 2 tools for Christmas that I wanted to return or exchange.

Both are in sealed original packaging with a receipt dated "01-01-01". I stood at the register for 30 minutes while a manager "attempted" to refund the purchase at the store and eventually I was told to contact "National Relations". No further info was given. After contacting Sears National Relations, I was told after several days there is nothing they can do for me, maybe I should contact the manufacturer.

They are Craftsman tools, sold by Sears - ridiculous. No refund, no exchange, no thank you.

This is why Sears is going out of business. There is no reason to shop at Sears

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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