Sears outsourced the installation of our new Kenmore Elite 5.0 cu lt washing machine to a third party to deliver and install. Upon installation, I noticed they skipped a key step to ensure the elbow bracket was installed which would prevent flooding (or so the large yellow installation poster insisted).
I demanded they re-installed and after 10 phone calls and threat of return, Sears sent out the same transportation company to re-install the machine. Following the reinstall, we did a load of laundry and left for vacation to come home to a flooded basement, ruined upstairs laundry room and dining room. It was never properly installed. WE have upwards of $30K in water damage and a week later, I have not yet received a call from Sears to apologize for the damage, for hiring untrained installers or for the inconvenience of it all.
SearsCares - I think it should be restated as Sears Scares. It's day 9 and we still haven't received an apology.
Product or Service Mentioned: Sears Installation.
Monetary Loss: $30000.