On 12/02 (Cyber Monday), I shopped on SEARS.COM to order a refrigerator (item#: 04670312000) with a price of $1,499.99 and a Range (item#: 02246892000) with a price of $1,223.99. I saved the cart to review with my wife that evening before I purchased. When I went to purchase, the price of the refrigerator increased to $2,399.99 (what a shock).
I even searched SEARS.COM for the refrigerator again and the price came up at $1,499.99, but when I added it to my cart, the price jumped up to $2,399.99. No matter what I did, I could not get the lower price.
I called SEARS the next day to ask what I was doing wrong and they could not give me a good answer. The current price of the refrigerator was now at $1,729.99. I asked if SEARS would honor the $1,499.99 price and they would not. The did offer a 5% refund, which I accepted.
Now, when I placed the order, I got a big shock when my email confirmation came through. The prices did not match what was in my cart when I made the purchase. Good thing I checked closely. The refrigerator increased from $1,727.99 to 1,893.59 and the range increased from $1,223.99 to 1,277.54. This is a total cost increase of $219.15.
I called SEARS and spoke with Marvin and he said that my order shows different costs and the order confirmation that I received was wrong and that I would get a new one. To date, I have not received an updated detailed order confirmation for what I purchased. Marvin did agreed to refund $90.42, but this is no ware near the $219.15 that I was over charged.
I feel ripped off and SEARS is not doing anything...
Monetary Loss: $129.