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I had new tires put on my 2014 Dodge Ram and when they put them on they damaged all 4 of my rims, I didn't notice this until I washed my truck 4 days later. When I went back to the DuBois, Pa store to show them they said they didn't do it I also called customer service...
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

Try to contact the Better Business Bureau and a feature called Auto Line https://bbb.org/autoline. They can help and hopefully can assist in your malady.

1.5
Dubois, Pennsylvania
#1301434
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after paying a service person to come to my home to repair my treadmill, I was told that they would need to order the part and come back for installation. made the follow up appointment and waited all day 8am to 5pm - no show called sears at 5:10pm and I was told that...
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1.0
#1261115
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Sears - Terrible

We bought a stove today to be delivered paid the fee for the weekend delivery. Dan at the store said it was good to go. Not a hour later customer service called and said they don’t do delivery on weekends. Can’t get fee back. Now stove is in limbo
3.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
#1223523
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I purchased a dishwash-Boch the end of August 2017, by the end of October, I noticed the white writing below the commands were washing off. I notified my warranty who did come out, and said he would order a new door...it could take up to 6 weeks. In mid December we get...
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2.2
I didn't like
  • Poor customer service
  • Vendictive
  • Disrespectful
#1210163
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Had appointment l call twice to verify the price of oil burner cleaning at 199.and was able to use coupon was told yes. Tech get to the house now it's 299. Now I'm on the phone and the manager said nogiate a price with him. I'm frustrated her name was Venus, next...
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1.3
#1173859
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purchased 4 tires online,,the price was good and the install package ok....when they came in, th e service dept did contact me and set up an appt......i was on time for the appt.but they weren;t...2 plus hours later the car was still not in....apparantly the battery...
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2.0
Fullerton, Pennsylvania
#1167729
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we purchased a brand new lawn mower about 4 moths ago from our local sears in Greensburg pa, the lawnmower was on of the self propelled pro series 28 inch cut, i mowed the lawn with it 3 times and it broke down on us, the cable that operates the blades broke, my wife...
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1.2
Product
I didn't like
  • Customer service
  • Product is poor qaulity
  • Service tech did not show up
#1131258
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I purchased a Stove on 9l12/17 and a Refrig 9/15/17 and also a dishasher. I could of purchased these items cheaper at Home Depo but I choose Sears beause of there customer service but that must of changed a lot. I purchased at Oxford Valley Mall in Langhorne and the...
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3.8
I didn't like
  • Customer service and sears rules of handling problems
  • Customer service and sears rules of compensating people
#1111483
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Sears - Great explanation

U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1076749
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Featured

DON'T TRUST FRIGIDAIRE OR SEARS
DON'T TRUST FRIGIDAIRE OR SEARS
So....I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong. I felt confident. We hooked it up and turned...
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Anonymous
Anne

I bought another Sears Kenmore Refrigerator in 2016. Under my one year warrantie, the plastic enclosure came apart. They came and fixed it under warrantie. Then i noticed wate...

2.4
I didn't like
  • Very dissaponted
  • Misleading representation by sears
#1070453
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