State: Pennsylvania Clear all filters (233 of 6086 reviews match)
filters
State:
City:
Show
Product:
Show

Sears review in Hummelstown, Pennsylvania: I can't understand the customer service agents and their system to help customers is an absolute Trainwreck

1.0
Details
Someone was supposed to be at my house 3 hours ago to fix my refrigerator and nobody showed up and I never got a phone call from anyone. The window that they were supposed to be here was 8 a.m. till noon and it is now almost 3 in the afternoon and I haven't heard a thing This is absolutely ridiculous!!!!! I've been on the phone with them and transferred about 8 times in the last three hours and I still have no idea where the technician is and what is going on
View full review
2 comments
Anonymous
#1777973

You will wait forever on sears. In the end it still won’t be repaired correctly

Anonymous
#1777250

He's probably off drinking somewhere or hanging out with his girlfriend.

View more comments (1)
Review
#1707914 Review #1707914 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Order processing issue

Sears review in Philadelphia, Pennsylvania: Fraud lies theft

1.0
Details
Explained three times not doing again
View full review
Review
#1675814 Review #1675814 is a subjective opinion of poster.
1.0
Details
I had service done on my washer in May. This was the second repair in several months and i stated that what i have paid in repairs, i could have purchased a new washer. Thats when he told me i could save 50% on the cost if i signed up for Home awarranty. I asked many...
View full review
1 comment
Anonymous
#1756560

that is the sears scam why would anybody still but there appliances or use there service

Review
#1669209 Review #1669209 is a subjective opinion of poster.
Service
Sears Customer Care

Sears review in Montgomery, Pennsylvania: Does not honor the warranty

1.0
Details
bought the warranty, I am still covered... Sears repair can't fix the refrigerator as stated by the repair person for the second time. I have a family of 6 and they will not replace it until they come out 2 more times to say that they can't fix the issue. DO NOT BUY A WARRANTY FROM THEM, THEY ARE JUST ROBBING YOU.
View full review
Review
#1651798 Review #1651798 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Sears will be gone in less then five years
Cons
  • Poor customer svc
  • Performance of the product
  • Telephone customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Exchange
  • Sears Review
  • Communication Issues
1.0
Details
I was promised a delivery between 1pm and 4pm on Friday, August 2,2019. I kept checking the website and delivery kept being pushed back. At 10pm it was marked delivered. It was not delivered. I thought they would deliver first thing Sat. morning, August 3, 2019 because...
View full review
Review
#1611624 Review #1611624 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Poor delivery service
Reason of review
Problem with delivery
Loss
$169
Preferred solution
Deliver product or service ordered
Tags
  • No Help From Sears

Sears review in Springfield, Pennsylvania: After 3 hours plus on the phone to schedule, they cancelled the day of the appt

1.0
Details
we have had sears warranty for 15+ years, $12K, never again
View full review
Review
#1598553 Review #1598553 is a subjective opinion of poster.
Cons
  • Installer and customer service
Reason of review
Poor customer service

Sears review in Lewisburg, Pennsylvania: Very Unhappy

1.0
Details
After five trips and parts. My kenmore refrigerator turns out to be an LG is still not working. Well it's been a month without it. Called for service again. Will be out on the 24th of July. Another week. If this fails the refrigerator is going off the deep end. I have had it. Very Upset
View full review
Review
#1591068 Review #1591068 is a subjective opinion of poster.
Service
Sears Refrigerator Repair

Sears review in Lewisburg, Pennsylvania: Trig blues

1.0
Details
I have not had a refrigerator for four weeks.
View full review
Review
#1583948 Review #1583948 is a subjective opinion of poster.

Sears review in Lewisburg, Pennsylvania: Very upset

1.0
Details
Have been without refrigerator three weeks now. Replaced compressor board. New board bad. Reordered board. This board doing same thing. Ordered third and different board. No service for another week. What the *** Dont buy sears products.
View full review
Review
#1583411 Review #1583411 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

Compare Sears to

Sears
Sears
4913 reviews
1.9
VS
Lowes
Lowes
4913 reviews
2.0
Compare Sears vs Lowes

Latest Question

Sears Questions
Kenmore refrigerator three years old not freezing. Technician found circuit board caused compressor to go bad. Ordered parts. Week goes by. Installed parts. He said new board is bad because door alarm goes off when door is closed. Orders another board. Another week....
View full review
1 comment
Anonymous
#1720261

Oh say can you see, any bed-bugs on me?, if you do, pick a few, 'cause they all came from you! --- sung to the tune of "The Star Spangled Banner."

Review
#1582551 Review #1582551 is a subjective opinion of poster.
Pros
  • Dont buy
Cons
  • Dont buy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution