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I contacted Sears Home Services to repair an LG washer that I purchased at Sears within the last 2 years. The technician that arrived was more interested in trying to sell me a warranty than repair the machine. He diagnosed the leak as a cracked plastic tub...
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Company wrote 0 private or public responses to the review from Sep 22.
Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

h.kitchener
h.kitchener

If you buy appliances in the basic, no-frills model all you do when something breaks and you cannot fix it is to buy another. You are ahead in the long run both in time and mo...

1.9
I didn't like
  • Sears home services customer service
#1362981
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I had new tires put on my 2014 Dodge Ram and when they put them on they damaged all 4 of my rims, I didn't notice this until I washed my truck 4 days later. When I went back to the DuBois, Pa store to show them they said they didn't do it I also called customer service...
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Company wrote 0 private or public responses to the review from Jul 11.
Et_Tu_Brutae.User
Et_Tu_Brutae.User

Try to contact the Better Business Bureau and a feature called Auto Line https://bbb.org/autoline. They can help and hopefully can assist in your malady.

1.5
Dubois, Pennsylvania
Product
#1301434
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after paying a service person to come to my home to repair my treadmill, I was told that they would need to order the part and come back for installation. made the follow up appointment and waited all day 8am to 5pm - no show called sears at 5:10pm and I was told that...
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Company wrote 0 private or public responses to the review from May 21.
1.0
#1261115
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Sears - Terrible

We bought a stove today to be delivered paid the fee for the weekend delivery. Dan at the store said it was good to go. Not a hour later customer service called and said they don’t do delivery on weekends. Can’t get fee back. Now stove is in limbo
Company wrote 0 private or public responses to the review from Mar 31.
3.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
#1223523
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I purchased a dishwash-Boch the end of August 2017, by the end of October, I noticed the white writing below the commands were washing off. I notified my warranty who did come out, and said he would order a new door...it could take up to 6 weeks. In mid December we get...
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Company wrote 0 private or public responses to the review from Mar 14.
2.2
I didn't like
  • Disrespectful
  • Poor customer service
  • Still not received installation service or credit for same
#1210163
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Had appointment l call twice to verify the price of oil burner cleaning at 199.and was able to use coupon was told yes. Tech get to the house now it's 299. Now I'm on the phone and the manager said nogiate a price with him. I'm frustrated her name was Venus, next...
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Company wrote 0 private or public responses to the review from Jan 22.
1.3
#1173859
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purchased 4 tires online,,the price was good and the install package ok....when they came in, th e service dept did contact me and set up an appt......i was on time for the appt.but they weren;t...2 plus hours later the car was still not in....apparantly the battery...
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Company wrote 0 public responses to the review from Jan 12.
2.0
Fullerton, Pennsylvania
#1167729
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we purchased a brand new lawn mower about 4 moths ago from our local sears in Greensburg pa, the lawnmower was on of the self propelled pro series 28 inch cut, i mowed the lawn with it 3 times and it broke down on us, the cable that operates the blades broke, my wife...
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Company wrote 0 private or public responses to the review from Nov 14, 2017.
1.2
Product
I didn't like
  • Product is poor qaulity
  • Customer service
  • Service tech did not show up
#1131258
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I purchased a Stove on 9l12/17 and a Refrig 9/15/17 and also a dishasher. I could of purchased these items cheaper at Home Depo but I choose Sears beause of there customer service but that must of changed a lot. I purchased at Oxford Valley Mall in Langhorne and the...
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Company wrote 0 public responses to the review from Oct 06, 2017.
3.8
I didn't like
  • Customer service and sears rules of handling problems
  • Customer service and sears rules of compensating people
#1111483
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - Great explanation

U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
Company wrote 0 private or public responses to the review from Jul 19, 2017.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1076749
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