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Dealing with Sears customer service is an absolute nightmare. I have logged countlless hours, yes hours, on the telephone trying to have my microwave replaced. The microwave I purchased just stopped working after only having it for 3 days, not to mention that the...
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Philadelphia, Pennsylvania
Product
Sears Customer Care
#887023
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Sears lied to my face about a two rings one jad a care plan one did not. After one month the ring was already recked it one lost a stone the othrr look like it survied a nuke. Spedn around 400 for both of these and i regret it sears wont take it back. Amd said i...
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1.9
Philadelphia, Pennsylvania
Product
Ring
#838565
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I am so fed up with sears i had a layaway it overlasp and has yet to recieve my 955.00 refund it is now feb 10th ive been going thru this *** since jan 5th ive already notified my attorney and he is ready to file a suit ....i get no callbacks or nothing sears is a ***...
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1.0
Philadelphia, Pennsylvania
#787666
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I ordered a Christmas gift for my grandson on line on Dec. 15 2014 it was supposed to arrive before christmas and I was supposed to get an email as to the status of the order. Well I didnt receive either. I have 4 grandchildren and one of them didnt receive a gift from...
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1.4
Philadelphia, Pennsylvania
Product
Sears Delivery Service
I liked
  • Price if they had it
I didn't like
  • Bad delevery
#575136
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We ordered over 3000$ worth of new appliances in May 2013 - Kenmore Elite Refrigerator, Microwave, Stove and Dishwasher. Our freezer stopped making ice in June 2014 (3 weeks after our warranty ended). I called the service center to see if they could make an exception...
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Philadelphia, Pennsylvania
#501905
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With Official Company Response

In November 2013 I purchased a radio online to be given as a gift. When I pick up the radio at the Sears store and gave it as a Christmas gift. I found out it was defective. Called Customer service who told me to send the radio back and they would send me the return...
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Anonymous
Anonymous

I hope you get your money but I feel certain you won't. The best advice I can give you is to call Citibank and talk to someone there if you charged it and then dispute it. Y...

SearsCares
Sears Response

Hi anonymous475960,We appreciate your post to bring to our attention the matters concerning your expected refund. It is obvious the length of time you have waited for the ref...

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Philadelphia, Pennsylvania
#475960
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With Official Company Response

First my husband and I ordered a mattress off the floor sale scheduled a delivery for the following Mon. 8 days later. Sun night get an automated call the bed is coming btw 1:45 and 2:45, the next morning 7:00 get another automated call the bed is not comig due to...
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Anonymous
Avonymous

I agree....they don't care about the customer at all. They ruined an order, sent it to the wrong address after we notified them of the problem...five minutes after the order ...

SearsCares
Sears Response

Dear Anonymous,Thank you for sharing with us about your mattress delivery situation, and we’re sorry for the rudeness encountered when you reached out to us for assistance as ...

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Philadelphia, Pennsylvania
Product
Sears Delivery Service
#473609
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With Official Company Response

I purchased a Sole F80 from Sears over a week ago with delivery and set-up. Treadmill delivery was delayed because of weather. Delivery was rescheduled for Friday. When the treadmill arrived, it was damaged in the box. Delivery team recommended returning to sears...
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Anonymous
Anonymous

I agree with Bianca. They will do what they can to keep your money.I don't know how they get away we it legally but I think they are hoping that the customer has no money for...

SearsCares
Sears Response

Anonymous473050,My name is Tony and I’m part of the Sears Cares Escalations team. Thank you for posting your treadmill delivery concerns. The aggravation that you must feel ...

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Philadelphia, Pennsylvania
Product
Sears Delivery Service
#473050
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With Official Company Response

The manual says: Limited Lifetime Warranty on Stainless Steel Drum: For the lifetime of the washer from the date of purchase, Sears will replace the Stainless Steel wash drum due to defective material or workmanship. After the first year, you will be charged for...
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Anonymous
Anonymous

I would like to know how you sleep at night, Brian. I am sure you KNOW what is going on behind the scenes and you are still promising people resolutions for their mistreatmen...

SearsCares
Sears Response

Hi Anonymous461042, Thank you for taking time to post about what you have experienced regarding your washer repair, from your post we can see how this has become disheartenin...

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Philadelphia, Pennsylvania
#461042
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears Products and Services

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With Official Company Response

On August 30, I found an advertisement for a GE dual fuel, 30" slide-in range with convection oven, offered for $429 on the Sears Outlet website. I printed out the page and took it to the Franklin Mills outlet store. The sales person helped me find the range,...
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SearsCares
Sears Response

cdjall, Thank you for making us aware of your recent purchase experience. We definitely understand the frustrations when a new purchase does not meet your expectations. We wo...

Anonymous
comeonnow

Dual fuel means natural gas or liquid propane. Not electric. Weren't you clued in when you saw the burners?

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Philadelphia, Pennsylvania
#449323
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