State: Pennsylvania Product: Sears Repair Clear all filters (17 of 505 reviews match)
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WARNING! STAY AWAY FROM SEARS AND ALL THEIR PRODUCTS!!!!!

5.0
Details
Hello, I am left with nowhere to turn. I would like to prevent this from happening from anyone else. Below is my story… I purchased a dryer and new refrigerator from Sears. My husband and I have a large family (6 kids) so, you can imagine the expenses of feeding a family of 8. Anyway, the dryer we purchased was delivered with no problem other than we paid the “haul away” fee and the service men refused to take our old dryer away stating “oh, we will never get this up the steps, either take it apart yourself and we will come back and take it, or get a refund for the haul away charge.” Needless to say, My husband took it up and out to the trash himself and we were never refunded the “haul away charge” that we paid for. Sadly to say, this isn’t even my story… The refrigerator that we had purchased in late May of 2015 completely stopped working in the beginning of September of 2015. We lost all food in our “3 month old fridge” and we called Sears immediately. It was a Friday. The customer service representative told me that the earliest they could come out, was the following Wednesday (yes, five days from them). This was considered an “Emergency call” to them. (Good thing I didn’t need them for a life threatening call) Anyway, we were forced to go out and purchase a 4.5 “Dorm type” refrigerator to put in our small kitchen, in order to atleast have something to keep eggs, milk, water etc in the house. We estimated to have lost about $350 worth of food, including all the condiments, salad dressings and food that we had. Sears told us that they would not reimburse any food loss because we didn’t’ purchase the “extended warranty” which takes over after the original warranty is over (basically, we only had the refrigerator for a few short months and the original manufacturers warranty was still in effect). After waiting 5 long days and dealing with only being able to store small amounts of cold food in our tiny “supplement” refrigerator, the day was finally here for the repairman to come. The night before, we had a call stating that they would be here first thing between 8am and 9am whereas; we were supposedly their first service appointment. Wednesday came and went without a repairman in sight. Finally, late afternoon, I called Sears only to be told that the “repairman” had called out that day. I was also told to call the 1 800 number to reschedule. When I called, they informed me that they would not be able to come out until the following week because apparently they were backed up with the “Pope” coming the next weekend. (why that made a difference, I don’t know). As you could imagine, I was furious. I managed to search the internet and find a number in corporate Sears Solutions. I have to admit, I was in tears at this point. The nice lady heard my story and apologized. She pulled some strings and had a brand new, same model, refrigerator delivered the next day. You probably are thinking, “happy ending” or “all is right in the world” again. WRONG! The refrigerator worked for about 7 weeks until we began to hear the same loud sound from the motor again coming from the new fridge. It was the Saturday after Thanksgiving that I awoke to a non-working refrigerator again. This time, I lost all the food in the refrigerator including all the Thanksgiving leftovers and the tons of Homemade turkey soup that I spent all day Friday making for our family ( I actually have photos ).. Again, all the condiments, foods, drinks, milks etc GONE! Well, here we go again, called Sears again. This time was told they were so extremely busy but would call me back. They put in an “emergency alert” and said that someone would call me ASAP. I kept calling each day with no luck. We turned off the refrigerator (not being able to stand the loud sound-plus it wasn’t’ working anyway) and let it sit for a while. We turned it back on and were able to get it running, however, had to ensure it was on the highest level. It did seem to get cold again. On Tuesday, (4 days after the emergency call was placed) there was a knock at the door and SURPRISE!! It’s a sears repairman, unannounced! Lucky I was home, you are thinking… He spent about 5 minutes, moved the 3 bags of frozen broccoli 5 inches to the left” and called it a day. He said “it seems to be cooling off fine” I begged him to check into it further, telling him that we had just turned it off and on and he said, “if it happens again, call, and we will be right out”. Funny, right?! Well, Sadly, my story doesn’t end there. With Christmas approaching and the refrigerator seeming to be running fine, I went on with my life, so to speak. December 26th , the sound started up again! I called sears only to be placed on hold. Late Sunday the 27th of December (yesterday) the refrigerator stopped working altogether once again. So, here I am, once again, calling for an “emergency repair” from Sears. After speaking with several people, being hung up on 3 times and 45 minutes of wait time, I finally got a “manager” YAY! – not so fast… I was told that the next available appointment would be January 6th. This is 9 days from now. Am I supposed to just sit back, take a food loss of hundreds of dollars (total of 3 times) and just do nothing?? My husband works two jobs to support our family. We are a large family who as many, cannot afford for this to happen! So I am begging anyone that will listen, to tell my story so it will not happen to anyone else. I now want to make it my job to let people know not to purchase products from Sears. They do not stand behind their products and do not care the difficulties that their customers go through. If you research the internet, you will find hundreds of stories like mine.
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Review
#759770 Review #759770 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$1500

Sears in Pleasantville, Pennsylvania - Maintenance repair services very poor

1.8
Details
scheduled a service repair for riding mower today parts will be delivered by ups 3-5 days at my residence. Earliest service in my area is not until June 2nd. I have 3 1/2 acres approximately to mow, I don't understand why I can never get service any earlier than 3 to 5 weeks after scheduling an appointment. For example I had sceduled an appointment for my upright freezer for service, had to schedule a vacation day because they don't tell u what time they can be there until the day before my work needs five working day notice to schedule a vacation day scheduled day off, service man called me three times for delays he had, did not arrive at me house until 4pm, could have worked and got paid for it which pays for the freezer, mower, etc.. that i purchase from u and also the maintenance agreements that I buy. They offered me to pay for a lawn care service that will pay 50.00 a week to mow but can't exceed 200.00 per year, who is going to mow 3 1/2 acres for 50.00? The service is horrible.
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Review
#634404 Review #634404 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Warranty offer
  • Price
Cons
  • Repair policy
  • Ignorant communication
Reason of review
Poor customer service
Tags
  • Sears complaint

Sears in Pittsburgh, Pennsylvania - Unable to fix a recurring problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The washer I own, has had repeated service calls and the gear case has been replaced 5 to 6 times, as well as, the motor. Have a master service agreement but because there hasn't been 4 repairs (same) in 1 year, I cannot get any satisfaction in having it replaced. They shove the ser. agreement on you but aren't reasonable in considering your problem. They sound like robots when they talk to you and the call always end in frustration and me getting mad. Great customer service. Why can't they consider the customers position? I have been a loyal customer for almost 50 years and have been very loyal but where is Sears loyalty? Even though they stick by their policy don't they realize not every repair is cut and dry as they want it to be. No latitude is shown. When will they learn how to treat customers and actually listen to them. Maybe, when they close their business.
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Review
#504575 Review #504575 is a subjective opinion of poster.
Service
Sears Repair
Loss
$600

Sears in Wallingford, Pennsylvania - 3 yr. old central air broke

I bought a carrier infinity heater and central air system from sears with a five year warranty with service and repair. Air broke on the hottest day in the east. Called sears and was told no one can come out until 6 days later. Needless to say, we could not be without air for that long. Called another company and they came 8am the next morning. It was the compressor. It cost me 1970.00. When I called sears, they told me I negated my warranty. I'm now trying to get some money back for the part which in reality is the whole air conditioner. I will never shop at sears again and intend to call a news channel to inform them of what happened. I would never reccomend sears for anything. Not like they used to be.
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1 comment
David
Sears Response
#686686

Dm5cats,

We are indeed sorry to learn that you have had such a poor experience with your central air unit. It is clear that we have let you down and for that we apologize. Please be assured that this certainly is not the level of service we strive to provide our customers. We would like to speak with you about your recent experience to see how we can make this right. If you would like to discuss this situation further, please send the following information – contact #, screen name (Dm5cats), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#432171 Review #432171 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1970

Sears Service is a joke!!

In late May, 2013 I called Sears Repair because my three year old Frigidare washer was not working. I purchased a 5 year protection plan when I bought the washer. On May 31st a serviceman came and said ,"We needed a part" and ordered it. On June 7th he came and installed the part, I washed two loads and it didn't work again! I called Repair again and they sent a repairman on June 12th and he said, "Needed to order parts". New appointment on June 18th, repairman came and said it was repaired. Ten minutes after he left, it went down again. New appt. on June 22nd, repairman arrived with parts, said it was fixed and left. Two loads washed and down again! New appt. June 26th! Where do they get these repairmen? I would NEVER buy anything from Sears again!
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1 comment
Rasheena
#668634

sears warranty suxs... i've had a broken ice maker for 2 months. 10 calls and 4 tech visits later, still not fixed.

Where can we go to escalate this? Apparently i've gone up as high as i can with their warranty department "Customer Solutions"

They failed to provide a solution.. HELP

Review
#422516 Review #422516 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1500
Nov,24 2012 I purchased a sole F80 treadmill. I informed associate that I run EVERY DAY with an average distance of 4-8 miles a day, and he assured me that this is the model I needed. Jan,1 2013 this defective tread mill was replaced with same model, motor overheating...
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2 comments
Anonymous
#925082

Wait til they will give you a refund, but only if you disassemble, box up and pay to ship somewhere. Good Luck.

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With Official Company Response
Review
#412946 Review #412946 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1685

Sears in York, Pennsylvania - Seats has the worst services ever!

I have had the worst experience of my life dealing with sears. My 3,000 kenmore elite stove break 4 times in 5 months. I went a month without a stove because I spoke with 8 different about where the part was and got 8 different answers. It was finally "fixed" and I was told many times if it breaks again it would be replaced. 5 days later it broke. We waited 3 days for a guy to look at it and I expected it to be replaced like I was promised but they said it now needs to break a fourth time. I was in tears out of frustration with them. They countiusly hung up on me and the repair guy himself. Ordered another part n it still didn't work. We got to ordered another on finally and the guy was Suposed to deliver it today between 3-7 and is 10:00 and now call and no stove.
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Review
#316776 Review #316776 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3

Sears in Scranton, Pennsylvania - Make me wait all day and don`t have parts

sears appliance repair - they tell you they`ll be here between 8:00am and 5:pm so you wait all day and they don`t have the part so you missed work for nothing, and they make another app. for the next week, then they forget to assign it to a tech. 3 of my appliances needed new parts its been 4 weeks and 3 techs later and i still am waiting for my icemaker to be fixed he was here today but once again didn`t have the part!!!! sear used to be a great place to buy appliances because of there service! sears ain`t what it used to be!!!!!
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Review
#276057 Review #276057 is a subjective opinion of poster.
Service
Sears Repair
Waited 10 days for a scheduled repair appointment only to have them not show up and not call. I called and was after over 4 hours of run around the only thing that I got was confirmation that this happens alot and would I like another appt. Not one person even...
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1 comment
David
Sears Response
#358478

To FeedupinPA,

I am so sorry to hear of the many issues you have had surrounding the repair appointment set for your microwave. The customer service that you've received is certainly unacceptable by Sears’s standards and more effort needs to be made to assure that your appointment is kept and your microwave is repaired soon. My name is James and I’m part of the Sears Cares Escalations team and we appreciate you as a Sears’s customer. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (FeedupinPA) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#266698 Review #266698 is a subjective opinion of poster.
Service
Sears Repair
Loss
$600

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews
This is a story about how Sears Home Repair Services does a bait and switch on their customers. My Kenmore Front Load Washing Machine stopped working on Saturday, September 10. I tried to place a call to Sears Repair and received a message that due to unforeseen...
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3 comments
Anonymous
#388568

Sears don't really care. They are scam.

We are experiencing the same, frustrated and we suffered emotionally, mentally and physically. They say the AC we get is Kenmore, then the contractor they had - bad contractor put a different brand of AC. Then SEARS say that the contractor forgot to replace the label with Kenmore - this one is fishy. I say they have bad contractor cos' the AC leaked in our attic.

Big damage. Also don't believe when SEARS says 24 hours costumer service - we did not have AC in Texas for weeks and it was over 100 temp and they don't care - no service until you keep calling them day and night. Sears is a very bad business. I will never ever go back to SEARS, never.

Also, we returned the AC and still they want us to pay for it. Sears is a SCAM and Theft.

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Review
#261504 Review #261504 is a subjective opinion of poster.
Service
Sears Repair