We purchased a Kenmore Upright Freezer from Sears in Feb. 2015...This past Nov.
2016.. only 9 mos. old and it stops freezing....we lost a freezer full of food!!!!! Called for someone to come out to repair it (since it was still under warranty) and had to wait a week and a half before they came out...waited all day for them to show up...FINALLY at 6:30 pm that evening he shows up says it is the thermostat and doesn't have one on his truck...has to order it..and can't come back out for ANOTHER WEEK AND A HALF....part gets delivered to home...waiting for new appointment day....and wait and wait and wait...at 5pm I call and they say he is delayed at another appointment....wait until 7 pm...call again...I was CANCELLED..and they want me to make another appointment for another WEEK AND A HALF!!!!
SEARS SERVICE SUCKS!!!!!! so here I am with a DEAD freezer for over a MONTH!!!!!!!!!
Product or Service Mentioned: Kenmore Freezer.
Reason of review: Lack of Service repair.
Preferred solution: Deliver product or service ordered.