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On two occasions - for two separate homes and master protection plans, there was Little to NO response for emergencies concerning Heating/Cooling issues in Maryland. Sears 1800-4-my-home operators were rude and unprofessional.

They passed me to technicians who could not handle the problem - when asked for a supervisor, they stated one was not present. They placed me on hold and never came back to me. After several attempts to call back, they did not answer. VERY POOR SERVICE.

Customers are faced with contacting contractors that can react 24/7 which voids out the Master Protection plan or customers can wait days for Sears to respond. Very disappointed and hunting for a new home warranty for all three of my properties.

Product or Service Mentioned: Sears Protection Plan.

Company wrote 0 public responses to the review from Feb 13, 2010.
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Why should they have an emergency heating group? they shouldnt...fact is 18004myhome is for non warranty repairs they were not rude or unproffessional u clearly dont know what that entails......they had u on the phone for aminute before they connected u to the tech support line...and now they dont have supervisors present....mpas cover reapair free replacement rentals etc.

where in there does it say same day emergency repair? You pay for what u get

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