I purchased a refrigerator and when the delivery people came to deliver it they dented the door. The delivery people claimed they would report this but of course they never did.
I did call the 800 number the delivery people told me to call and assured me that it would be taken cared of. Well the repair man told me the door could not be fix and so he told me to call the delivery people and they would have to handle replacing the door. Well of course they wouldn't do anything. So sad that this is what has happened to Sears.
I've always purchased Kenmores but this will be my last purchase. What a disaster.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Damaged or defective.
Monetary Loss: $2400.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service, Customer no service, Order processing issues, Outcome of my situation, Installer and customer service.