I purchased over $2000 in lazyboy patio furniture .One chair did not have a threaded hole for the bolt. I was told take apart all 10 pieces of furniture box them up and ship them back and they would send me a new set to put together.I just needed 1 new rail.
After calling the store and customer service 4 different people who gave me the run around.Stupidity at its best they are having a complete set delivered to me tomorrow and told me take the part I need and return the rest. No wonder they are failing as a retailer poor customer service and wasting money ,when I offered to pick up the part at the local warehouse.
Reason of review: Poor customer service.