Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I purchased a dishwasher from Sears on November 3, 2017 and they promised me deliver on November 13th. I stayed home from work that day and lost a day's wages.

Unfortunately, they did not show up to deliver my dishwasher. They promised me a second deliver date of November 16th and I stayed home that day to receive my dishwasher that never came. The next day I called and said I wanted that order cancelled and my money back. I was told they couldn't do that, they couldn't cancel my order.

They transferred me to a bunch of different departments, most of whom were closed so that I could not get anything done. The next day I called and said I wanted that order cancelled and wanted my money back, again, transferred many times but someone finally told me my order was cancelled but it would take 10-15 days to get the money credited back to me. Tonight I called to see the status of my refund and was told the order was never cancelled.

I hate Sears and will never do business with them again. The Customer Service is terrible, I can never speak to any one who has clear English diction, you can never get the correct department to help you, and now I am adding theft to the list because I can not get my money back.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $603.

Preferred solution: Full refund.

I didn't like: Customer service, Return policy, Refund processing, Online responses, Hung up on me.

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