I clld 1-800-469-4663 to make an appt because my washer wasn't draining water properly. I spoke with Anthony, in which he said to fix my washer, it would cost 214.00 and that would include a year warranty.
He made my appt for Saturday, August 18, 2012 between the hours of 8AM to 12PM and stated a technician will be out for service, he didn't meantion anything about purchasing a service contract. Well, the technician never showed for the appt or clld to let me know that he wouldn't be able to make it. The appt was rescheduled without proper notification and the price stated on the phone wasn't honored by Sears. This is unfair practice, in which your told one thing over the phone and when the technician arrives it is a totally different price which doesn't include the warranty.
With this type of service, I can see why Sears is going out of business.
You can't treat people any kind of way and then expect to remain a reputable company. I expect Sears to stand behind their products and not try to *** their customers.