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The Sears service dept from the Rockville, MD area will not service my elderly mother's washing machine for 3 wks.The machine is less than 2 years old and she has a service contact.

The machine is full of water and sheets and will not drain. She called on 12/8/11 to schedule an appointment.

She was told a service person would be there on 12/15/11 but they didn't show up.They wanted to reschedule for 12/24/11 but she wasn't going to be home due to the holiday.It's now rescheduled for 12/24/11.


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Sears Response

Dear Anonymous282597,

We're indeed sorry to hear your washer is causing some trouble and our service has let you down. It's definitely not easy being without a washer. We'd like to look into this for you and offer our assistance and would like to talk to you about this situation and see what we can do to make it right. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Anonymous282597) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support


Had similar, not as bad -- experience with the same outfit: Sears service, under contract, washing machine -- took 2 weeks to show up, and were VERY late.

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