The Sears service dept from the Rockville, MD area will not service my elderly mother's washing machine for 3 wks. The machine is less than 2 years old and she has a service contact.
The machine is full of water and sheets and will not drain. She called on 12/8/11 to schedule an appointment.
She was told a service person would be there on 12/15/11 but they didn't show up. They wanted to reschedule for 12/24/11 but she wasn't going to be home due to the holiday.It's now rescheduled for 12/24/11.