Six months ago, we purchased a Kenmore Elite dishwasher. It was the best based on Consumer Reports (I had horrible experience with Samsung, so we were relying on Consumer Reports).
Price was no option so we bought the best. I have been very happy with this machine until we discovered water is being discharged under our kitchen cabinets. When removed, we found water and mold and called Sears. The first available appointment was one week later...disappointing but we cancelled our weekend plans and accepted it; confirmed for 10/24.
Throughout the day we received numerous updates as to when he would arrive (between 8-12; before 10; between 10-11; before 1; not really sure what time he will be there as he is delayed at another appointment) but eventually we were told he never showed up for work. Lies; nothing but lies all day. The appointment was rescheduled for November 4 - that's 11 days away. I am unable to use my stove and dishwasher due to the water; my home is a wreck with cabinet contents stacked everywhere and a health hazard growing in my kitchen, but Sears doesn't seem to demonstrate any urgency.
A phone call that lasted 1 hour and 17 minutes eventually moved the service date to Monday, 10/26. I am still unhappy and have made my last Sears purchase.
Let us see if the technician shows up tomorrow. Assuming he arrives, if I want to be here, I will now have to *** time from work.
Reason of review: Poor customer service.
Preferred solution: I want the cause of the water leakage fixed so ongoing damage can be stopped and I can determine extent of damages and get repairs made. .
I didn't like: Scripted response from customer service staff, Poor customer service, Lack of urgency to schedule service call.