My defective gas oven / range is being replaced finally after 4 months of failed repairs. The gas oven does not ignite properly and randomly shuts off.
The oven has not worked for the last 2 weeks. We sell cakes out of the home and have not been able to take orders.
I was just told today (Friday) that the oven is being delivered today but not installed until Monday. When I called to complain about being without an oven for another 3 days the customer service folks did not help me. The customer service supervisor, Victor, told me he was the "top dog" and he would not give me preferential treatment.
He told me we were lucky that we were getting an oven installed the next business day. He told me that if I didn't like his answer to call my local store manager. When I called the local store, the store manager would not speak to me.
The appliance manager wasn't in. I spoke to an associate that could not help me.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $200.