1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
0 comments

After waiting 2 1/2 hours past delivery time and many phone calls. Being lied to about being next to get delivered. Calling for store manager in Abilene, Texas and finial y threading (strike that promising to call my attorney). I get a call from a delivery manager not employed with Sears stating Sir, you product was not at the store to be picked up for delivery. Didn't the store call and tell you that.

NO....had many text and calls that it would be on time.

Called store to cancel order..still no one answers the phone or returns call.

Travel to store and wait 30 minutes for mgr come and hear me.

Canceled order. Not much response from employees.

THANKS SEARS FOR NOTHING WASTING A DAY AND A HALF OF MY TIME. I RESPECTED YOURS BY BEING READY TO TAKE DELIVERY. YOU DID NOT RESPECT ME BY DELIVERING MY ORDER OR LETTING ME KNOW YOUR INCOMPETENCE WOULD NOT MAKE THE DELIVERY.

DISAPPOINTED

Bullshit IN ABILENE,TEXAS

Reason of review: Problem with delivery.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I didn't like: Delivery or customer service, Could not cancel order terrible.

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