Impossible to write all that has happened to me in just 100 words. Surfice it to say that Sears does not stand by it's products unless you are willing to purchase a maintenance agreement from them.
I purchased an exercise bike from Sears in December of 2010 that has never worked and after fighting to have them replace/repair it over a 2 month period, I am now demanding that they come get it and refund me my money. They will be picking it up on March 6th 2011. All I've done for 2-1/2 months is make calls trying to get them to either repair or replace the bike!
I'm done and will never purchase another non-consumable product from Sears. They do not care about their customers anymore!!!