Impossible to write all that has happened to me in just 100 words.Surfice it to say that Sears does not stand by it's products unless you are willing to purchase a maintenance agreement from them.
I purchased an exercise bike from Sears in December of 2010 that has never worked and after fighting to have them replace/repair it over a 2 month period, I am now demanding that they come get it and refund me my money. They will be picking it up on March 6th 2011. All I've done for 2-1/2 months is make calls trying to get them to either repair or replace the bike!
I'm done and will never purchase another non-consumable product from Sears.They do not care about their customers anymore!!!