I bought toys for my grand kids sears online. My grand kids already have the toys.
The products are in the original package they have not been opened. I have reached out to sears online customer service multiple times and all I get is a run around. I just want to get return labels, send the products back and be credit back to my sears card. Each time that I call online customer service they tell me they will have the merchant vendor contact me by email.
I have called sears 10 times in the last month and I have not yet heard one word from anybody. If I don't hear back from sears in the next 72 hours I will be taking this to a higher level.
Product or Service Mentioned: Toy.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Poor customer serevice and return policies.