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I bought toys for my grand kids sears online. My grand kids already have the toys.

The products are in the original package they have not been opened. I have reached out to sears online customer service multiple times and all I get is a run around. I just want to get return labels, send the products back and be credit back to my sears card. Each time that I call online customer service they tell me they will have the merchant vendor contact me by email.

I have called sears 10 times in the last month and I have not yet heard one word from anybody. If I don't hear back from sears in the next 72 hours I will be taking this to a higher level.

Product or Service Mentioned: Toy.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Poor customer serevice and return policies.

  • Return Nightmare
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