Not resolved

Bought a pool table. It was delivered damaged.

The second was damaged as well. Lots of phone calls to arrange pick-up. After a month still didn't get reimbursed. Then customer service said they tried to call (yeah, right!) and now I have to go back to the store as all of a sudden they are supposed to handle it.

Great! As if I didn't have anything better to do with my time.

This should have been handled internally by customer service and store without involving the already unfortunate customer. Lots of room for improvement!!

This person wrote the review because of poor customer service of hamilton billiard table from Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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