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Bought a $700 dishwasher from Sears and it broke at 12 months. Warrantee support was a nightmare.

Broke for the third time last week. I am done trying to get this machine working. The first repair took 1 month to get someone out to repair it. I had to escalated two levels up before someone would authorize the repair even though it was in warrantee.

My largest frustration is that sears does not stand behind their product.

I learned a good lesson, pay a bit more and get a quality support organization. I cannot believe how difficult this company was to deal with.

Product or Service Mentioned: Sears Repair.

Monetary Loss: $700.

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Sears Response

To Ejeffr,

I'm sorry you've had so many issues with this dishwasher and that you haven't received more help. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help resolve this issue. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Ejeffr) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

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