I purchased a Kenmore deep freezer model #255.19702010. We have had it for about 14 months and it died, no warning, just thawed out food.
Two things make me very mad about this-->1. I took good care of this freezer and stored it inside and free of clutter. 2. After looking online at the large amount of dead Kenmore freezers I thought that they might have extended the warranty out to cover there poor materials used on these freezers.
When I called Sears regarding this I was told the only thing that could be done is to send someone out which would require a fee. I explained to them all the issues with this particuliar model and they still wouldn't budge on the repair fee. I will have to pay just to get someone out here to look at it, which isn't worth it. With the service call and repair it will probably be more to repair than to buy a new one.
I called around and asked some appliance repair people about these freezers and they told me the same thing that I have been reading about online, extremely high repair rate and they seem to die right around 13-15 months. We are moving into a new house in 2 months and were going to purchase all new Kenmore appliances.
At this point with the bad taste left in my mouth from this experience I probably won't be buying any appliances from Sears.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $500.