Not resolved

I purchased a Kenmore Elite washer and dryer in July 2011. April 14, 2013 the washer stopped working.

A technician came out and told me the power board was bad and it would cost 485.42 to have it fixed. I feel an appliance like that should at least last 5-10 years or more (not 1 year and 9 months). I called customer service and all they would do was give me 20 percent off a new one or the cost to repair it. I feel that is totally unacceptable and they should replace it.

Obviously, it is a lemon. My last washer was a Kenmore and it lasted 22 years and is still working (my sister uses it).

Monetary Loss: $600.

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