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Customer service
Exchange, Refund and Cancellation Policy
Layout of Store
1 comment

Beware of their return policy only 30 days with a receipt after 30 days you get nothing, not even store credit and they won't even let you do an exchange for a different size if it's after 30 days. You are stuck with the item.

And if you don't have a receipt, you can't do a return or exchange, nothing. It doesn't even help to talk to a manager, they insist the register won't let them do anything.

This is VERY poor customer service, don't expect them to be in business much longer with this policy. I've never heard of store that won't do anything for you, at the very least a store credit.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $75. mjs1010 is overall dissatisfied with Sears. The most disappointing about a product or service at Sears was return policy Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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It would be completely pointless to have the return policy in the first place if they were going to make any sort of exceptions. I could agree if you think the return policy should be removed, but I disagree with you if you think they should make exceptions to their existing policy.

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