On Thur 6/12 at the St.Clairsville, OH store, I made arrangements for the purchase of a dryer. I forgot my $25-off certificate and made arrangements to make the purchase on Friday 6/13.
On Friday 6/13 the new clerk stated that she had worked there for 13 yrs and that two dryers could not be picked up. I explained that the store mgr on Thur said ok and the extra pickup fee was $20.00.
She called the asst mgr (Alec) and told him she had worked 13 yrs and never heard of a 2 unit pick up. So, the store manager said no. I spoke directly to Alec and he said he did not know who the Manager was the day before and was not going to authorize a two unit pick up.
He refused to call the previous manager, or acknowledge the previous arrangement. So, I went to Sears and gave them my $575.00 of business instead.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $575.