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i ordered a battery for a kenmore portable vacum that i had purchased two years ago. customer service online chat services of sears told me i had to order an adapter and a replacement battery comes with it.

that was the only way to do it. well, i was sent an adapter only. customer service dept apologized and said they would ship out a battery asap at no extra charge. again i received only an adapter.

third contact with customer service informs me that the battery for this item is no longer available! i shipped both adapters back to sears over a month ago and have not ryet received a refund of the $40.

i had paid. yikes!

Review about: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

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