The was absolutely the worst customer service I've ever experienced. When I ordered a washing machine which was scheduled to be delivered three days later, the person who took my order apparently placed the order with the installation department instead of the delivery department. So, if I understand correctly, the installation department canceled my order. But no one contacted me and so when I called to try to find out why they didn't show up, I just entered an endless loop of providing the same information again and again and being passed from one department to another without anyone being able to reschedule the delivery.
While on hold (with the 11th person), I started chatting with a customer service rep at the same time. Over an hour later he finally indicated that the washer would be delivered two days later and that someone from delivery would contact me to confirm the two hour delivery slot. Needless to say no one did.
When I called to try to find out when it would be delivered, it was the same experience. People couldn't locate my order, or they transferred me to another department, or they dropped the call, but no one seemed able to actually schedule this delivery.
Product or Service Mentioned: Sears Installation.
Monetary Loss: $120.