Sears - Problems getting a refund of more than $500 after cancelling an online order the same day.
On January 24th 2017, I placed an order for a queen size mattress and box spring from Sears online. After placing the order I check my bank account on the same day and notice I had erroneously ordered that mattress twice.
I thought the first order never went thru and immediately went back online and cancelled the second order. I also contacted Sears four times requesting my refund and as of this day I have been told several different stories about when my refund will be return. Each time I have been told three to 5 days. The last time I spoke to someone they wanted me to give them all the numbers on my credit card and I told them no.
They also tried to tell me that the refund was returned the same day and of course they were wrong. Based on the response to the question I asked my refund is being handled somewhere in the Philippines.
Now I am told it will take a month to receive my refund. I have provided them with the order number and even though it shows on record that i cancelled one order no refund has been return to me.
Review about: Sears Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $545.
Preferred solution: Full refund.
I liked: Receive my refund.
I didn't like: Phone service about my return.
You May Also Like
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
Select Reason