purchased craftsman power tools and when I needed parts to repair them, guess what? THEY ARE NO LONGER AVAILABLE.
So because they don't want to carry the parts, I now have several hundred dollars of lawn art! (commonly referred to as junk). How can they not carry replacement parts? To top it off, I spent a lot of time trying to talk to a human (5 phone calls, through their phone trees) and no one was able to route me to anybody that could help, 3 of the calls ended in disconnects (Hang ups?
perhaps) If this is what sears calls customer support, I will no longer buy a single item from there.
It's really sad to see a great company like sears turn to ***, but that's what seems to be happening. Over the years I've bought lots of big ticket items as well as small, but no more.
This reviewer shared experience about "no replacement parts" and wants this business to offer any options to resolve the issue as the author lost $600. The author is overall dissatisfied with Sears. The most disappointing about craftsman power tools from Sears was discontinued parts and lack of after sale support Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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