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3.2
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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purchased craftsman power tools and when I needed parts to repair them, guess what? THEY ARE NO LONGER AVAILABLE.

So because they don't want to carry the parts, I now have several hundred dollars of lawn art! (commonly referred to as junk). How can they not carry replacement parts? To top it off, I spent a lot of time trying to talk to a human (5 phone calls, through their phone trees) and no one was able to route me to anybody that could help, 3 of the calls ended in disconnects (Hang ups?

perhaps) If this is what sears calls customer support, I will no longer buy a single item from there.

It's really sad to see a great company like sears turn to ***, but that's what seems to be happening. Over the years I've bought lots of big ticket items as well as small, but no more.

Product or Service Mentioned: Sears Customer Care.

Reason of review: no replacement parts.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Discontinued parts, Lack of after sale support.

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