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I have spent hours on the phone trying to get resolution of a refrigerator which was defective on delivery and is now a big box in my kitchen that has no use. The compressor quit working, after the original defect of nonworking lights was fixed.

I have now been without a working appliance for 6 weeks. It takes 2 weeks to get a service technician to see what the problem is, another 2 weeks minimum for a callback with parts.

The latest fiasco was that the compressor which was shipped was defective. Sears just doesn't care about customer service.

Product or Service Mentioned: Sears Home Delivery Service.

Reason of review: Damaged or defective.

Company wrote 0 private or public responses to the review from Apr 14.
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