Purchased a washer and dryer and was promised delivery on the 18th.
On the 18th, got a call letting me know that 1) the delivery drivers do not read road signs and 2) the delivery had to be delayed as a result. Delivery promised on the 20th.
On the 20th, got a call saying they put it on the wrong truck. Promised on the 23rd.
Not sure they understand why I am irritated. This is two days I have changed my plans on the basis of their promises. Two days of lost opportunity. When things like this happen, it causes harm to the consumer, which the larger corporations ignore because there is little or nothing 99% of all people can or will do about it.
This reviewer shared experience about problem with delivery and wants this business to issue a partial refund as the author lost $500. This person is overall dissatisfied with Sears. The most disappointing about sears delivery service at Sears was complaint process, non delivery of service promised and telephone firewalls for customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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