Went to Sears on Sunday, February 12, 2012 to purchase an elliptical. We hoped to take advantage of the Friends & Family discount.
We were greeted by the Sales Consultant well enough. After a brief discussion, we selected the specific model, indicated the model to the Sales Consultant, and opted for the Service Agreement. It took over 20 minutes for the Sales Consultant to ring us up having to call back the Assistant Manager two times to get the discount information correct. Since the elliptical we wanted was not in stock, we had to wait until mid week to pick it up - they could ship it to the store but they could not ship it to our home.
When we picked up the unit, the box was much longer and heavier than we had originally been told when deciding whether to pay for Delivery. The box just fit into our vehicle. After wrestling the box out our vehicle at home, we discovered that the Sales Consultant had rung up the wrong product! We lugged the unit back down to the store the next morning.
Upon arrival, we asked to speak to the Store Manager. He was pleasant enough and understanding. He was willing to throw in a mat and free delivery to make up for the inconvenience. However, as he rang up the correct elliptical, he discovered that it was no longer in stock- anywhere - and that we would have to wait for another two weeks to receive it.
Non-starter. We stressed that they needed to come up with a creative solution real fast. The Store Manager just threw up his arms saying that he couldn't sell what he didn't have. We asked for our money back and received it.
Bottom line, Sears misrepresented the products they had for sale. Sears initial incompetence and ultimate incapability to resolve the situation to my satisfaction has convinced me to take my business elsewhere.
Product or Service Mentioned: Sears Delivery Service.