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Former Home Improvement Sales

I had a 2stg hi efficency furnace installed in jan 2015. Seemed to be working ok but maybe not quite right.

i come to find out the 2 stage was not set on the 2 stage thermostat or at the board. I tried to set up a call w service never called me. I had the techs from my new employer go out and find that the stat was wired for 1 stage or basically 1/2 of the btus, The gas pressure not set right

and i purchased a 2 stg thermostat. all they to do is tell me they could not run a 5th wire and still wire it for 2 stage.

It works like a champ now. Called solution line to see if maybe i could get a couple of years warranty for what ive lost in gas bills and they stated they would have to send it to the Detroit office. I already know nothing will happen at that office, Its sad that a company like sears. could not make a decision at that level.

With HOMEIMPROVEMENS THEY PASS THE BUCK BACK TO THE SALES OFFICE. iM DONE

Product or Service Mentioned: Sears Installation.

Reason of review: BAD INSTALL.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Very dissaponted.

Company wrote 0 public responses to the review from Jan 05, 2016.
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