My 5 year old Bosch washing machine wasn't working. I called Sears for repair with the confidence that they would take care of me.
After all it is a national company with over 100 years of establishment. Well, I was wrong!~ They couldn't figure out what was wrong, so they ordered miscellaneous parts. After 6 visits, yes 6, to my house with different parts each time, I finally said enough. They gave me a refund slip and said that all money would be refunded.
However, they did not keep their word. They only refunded the amount for the part. THEY STILL OWE ME $132 according to the refund slip that was given to me and approved by the supervisor.
This is now in the hands of the upper management, where end, lies the problem! They are refusing to refund the $132 even though the service man and his supervisor agreed it was the proper thing to do since NO SERVICE WAS PREFORMED!
Product or Service Mentioned: Sears Repair.