We bought a dehumidifier from Sears a year ago and now is being recalled by Gree. Sears does not handle the recalls for their customers so we have to deal with Gree on our own.
Even though they have our complete purchase record, Gree told us to prove of purchase we need to mail in the code labels that's tightly attached on the dehumidifier. Gree said If the stickers get torn than we won't get our money back!!! Plus it may take a couple months until we receive the check refund they said.
Comparatively Costco has the similar dehumidifier recall from Gree.
But Costco has much much better customer service.
Just to bring in the recall item and Costco offers instant full refund. Why can't Sears does the same for their customers?????
I bought most of my appliances the past 15 years from Sears but will be going to Costco from now on.