Got a Sears Kenmore Elite high efficiency washing machine 6 months ago to replace Kenmore used for 12 years. Now, it is recalled and I can no longer wash mattress pads and mattress covers in the machine anymore.
I spent 16 hours at home waiting for the Sears service people to come and they either cancelled or never showed up. They did a software update, but I still cannot wash mattress pads and mattress covers in the machine and the drum is still unbalanced. Now I have to wait for another tech. I want a replacement of a machine that I can wash the items and Sears refuses.
They offered me an insulting $40 gift card. They are the worst company and now blame LG since they make the machine, but it under Sears Kenmore label and sold it to me.
I cannot get anywhere. Can we get a class action suit.
Monetary Loss: $1200.