Sears - Received 2 broken dishwashers!!! Sear's refused to install the 3rd one and wouldn't issue a refund! Company is a total SCAM!!
We never shop at Sear's and wish we would've kept it this way. We purchased 5 kitchen appliances at the same time, and the dishwasher we bought arrived damaged twice.
The third time we switched the brand and asked for a free install on this one since we already paid to have the second one installed. After one month of having no dishwasher , and being more than patient with Sears, of course the work order for the install was never created and I spent another hour and a half on the phone with their incompetent customer service department who just transferred me around. They told me they would not honor a free install as originally promised. Then I asked for a refund , they told me they went back to the original date of purchase which was 45 days ago.
It's not my fault that they sent me 2 broken machines and now a third and they won't even comp an install? DO NOT BUY ANYTHING FROM THIS COMPANY, THEY ARE A SCAM!!!!!!
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
I didn't like: Delivery experience, Service, Poor customer service.