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On 4/4/2016 we purchased a Kenmore Refrigerator Model 253******** ,Serial #4A6100**** for $2150 base price. We purchased the extended warranty for $60

On April 10, 2018 the icemaker went out and was replaced by authorized repair company-Atlanta TPP (Karl) under the extended warranty

Last week, the refrigerator and freezer quit cooling and we called TPP again.

On 2/12/21, Karl told us that the condenser was bad and his company did not handle this so he was going to have someone call us with price. He said it could be $800-$900 to fix

This refrigerator is less than 5 years old and should not already be having this problem!

My husband are both seniors and retired.

We expected more of your company having been loyal customers for over 30 years and have always trusted Kenmore products. As a matter of fact we still have a Kenmore fridge in our shed that is over 25 years old and never had any thing go wrong.

Please restore our faith and make this right.

Thanks, Ruth Jennings- Husband is William Collins and it is his name.

User's recommendation: Don't buy the extra features. Only more things to go wrong!

Monetary Loss: $200.

Preferred solution: Repair at no or low cost or replace.

Sears Pros: Quality products, Good reputation.

Sears Cons: Stores going out of business, Poor quality of refrigertor compressor.

Location: 400 Ernest W. Barrett Parkway Northwest, Kennesaw, GA 30144

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