Not resolved

Bought a refrigerator on Dec. 19th, 2016 , was told it would be delivered on the 22nd.

Got a phone call on the 22nd and was told it would be the 23td, low and behold got another phone call to say it wouldn't be until the 29th. I have never had such a bad experience with a customer service department . Tried to even buy the floor model because I needed a refrigerator, but was told they didn't sell the floor models, where does the scratch and dent products that they sell come from ? I can't understand why they would sell a product that they do not have in warehouse, customer service told me that manufacturer did not send any, isn't this almost crossing the line of false advertisement ?

The customer service people that I have talked to, which were quit a few, were very unsympathetic and all they could say was sorry for the inconvenience wow. Needless to say I canceled my order and cut up my Sears card.

I will never step a foot into this place again, and really understand why they are going under. If people are smart they will stay clear of buying anything that has to be delivered from Sears.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $101303.

Preferred solution: Full refund.

Sears Cons: Could not get product, Customer servic.

  • No customer loyalty
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Still never resolved, Sears did not care about losing a sale and customer.


Was not resolved.

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