On May 16, I received delivery of a refrigerator I had purchased online at sears.com. The refrigerator has 2 error codes on the water/icemaker display where the temperature should be.
The men who hooked up the refrigerator said they had never seen these codes before and I should call 1-800-SEARS-47. I called and spoke with a "technical specialist" who said that the refrigerator would need service. Since it was brand new, I wasn't going to have service performed and requested a new replacement. I was connected to the "delivery team", who said the first delivery date was May 20, 4 days later.
This was unacceptable to me, however, the supervisor at the delivery department said that was the earliest it could be delivered. I requested compensation for my inconvenience and time off of work, and was offered a maximum of $50.00 gift card. I told James that this was unacceptable and I would accept no less than 10% of the purchase price, or a gift card for $200.00. The supervisor stated that a $50.00 gift card was the maximum he could provide.
I do not feel that this is satisfactory for my inconvenience and I plan to contain to complain until my complaint is satisfactorily resolved.
Product or Service Mentioned: Sears Replacement.