Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Delivery was changed due to delivery company issues. Tried to reschedule for our convenience but could not be accommodated could only be rescheduled for the convenience of the delivery company's schedule, which could NOT be met due to prior medical/surgical commitments on our part.

It's a refrigerator, so what do we with the food in the meantime? Talked to several CS people overseas and delivery company without any resolution of our issue. There is a refusal to accommodate any options we gave to them. Lucky us.....

Called delivery company. Person was rude. Called customer service three times and were cut off when agent attempted to call supervisor.


This reviewer shared experience about problem with delivery and wants this business to offer any options to resolve the issue as the author lost $1000. This person is overall dissatisfied with Sears. The most disappointing about delivery service at Sears was uncaring outsourced service team and lengthy dispute process , but reviewer liked store salesperson. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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