Not resolved
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
0 comments

Delivery was changed due to delivery company issues. Tried to reschedule for our convenience but could not be accommodated could only be rescheduled for the convenience of the delivery company's schedule, which could NOT be met due to prior medical/surgical commitments on our part.

It's a refrigerator, so what do we with the food in the meantime? Talked to several CS people overseas and delivery company without any resolution of our issue. There is a refusal to accommodate any options we gave to them. Lucky us.....

Called delivery company. Person was rude. Called customer service three times and were cut off when agent attempted to call supervisor.

Why?

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I liked: Store salesperson.

I didn't like: Uncaring outsourced service team, Lengthy dispute process.

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