Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Our refrigerator has been broke and repaired 4 times since Jan 1 ,2018! We have the extended warranty and after 4 repairs we are suppose to get a new refrigerator! Hasn’t happened yet! Very frustrating! I will never purchase from Sears.

The tech made his 4th call today! April 26,2018. Ordering more parts to “try” to fix this refrigerator, but it is up to the consumer to “fight” for replacement!

The techs do not have parts on there truck so after waiting 10 days for a service call to evaluate what is wrong,then wait 10days for the parts and then10 days for the tech to come back and install the parts! The refrigerator works for 3-4 days and the it is broke again!

Terrible customer service!

Product or Service Mentioned: Refrigerator Warranty.

Reason of review: Warranty issue.

Monetary Loss: $1200.

Preferred solution: A new refrigerator!.

I liked: E-mail with appointment information.

I didn't like: Warranty service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Contact your local news media to do a story on sears. It will get you fast results

You May Also Like