I purchased new side by side with extended warranty which states replacement if problem can't be fixed in 3 tries. In a few months I started having problems with the ice maker.
On the 4th try. repairman said give it one more try. He also said this is a common problem with this model. (Yet they are still selling this model) On the 5th try I said I just wanted to exchange it for a new one and he said "ain't gonna happen, it's only an ice maker" After reading all the problems other people are having with Sears I understand why they are failing as a business.
Sears does NOT care about their customers.
After over 40 years of buying only from Sears, NO more. I'm canceling my credit cards and shopping elsewhere.
Reason of review: Warranty issue.