I purchased 3 items on sears .com and received 2 of them 3 days later, a week went by with no 3rd item i was charged for so I called customer "assistance" and the non english speaking lady said she would file a report and my credit card would be refunded in 3-5 days.
A week went by with no refund, so I called again and spoke a non english speaking man who said he would file a report and I would get my refund in a week. When I asked what happened to the first report and my refund the only answer i could make out was i am sorry and I will file the report. I asked for an explaination why I had to wait a week with no refund and then another week so far for money they took off of my card in less then 24 hours for a product that they don't even have but advertise online as a sale item still today!!!!! Great marketing come buy on sale and we will take your money with nothing to give you including your money back.
Its not the value that concerns me it the customer relation and lack of brain power their "college" graduate executives have.
If they had any sense they would take care of a customer to keep them coming back!What a joke do not buy online from sears just run away fast