Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Placed order on February 26,2017 they canceled delivery two times , gave me a 10% discount. Received my sectional that was a loveseat !

Called to have it returned the same day ! They cancelled pick up 4 times ! Finally picked it up in April ! My refund of $406.87 has not been issued !

They said they tried PayPal (which PayPal has no record) and then on April 24th of 2017 , they said they issued a check to an address I never lived at ! Now it's May 9, 2017 and I'm still waiting 7-10 Bussiness days times 5 times already ! When you call they are from India and are always sorry to hear about the issue , they can never fix the issue ! Worst customer service ever !

All they do is give the run around! I will never recommend Sears to anyone !

Product or Service Mentioned: Loveseat.

Reason of review: Return, Exchange or Cancellation Policy.

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